Cool Components, Inc. Cooling & Ventilation Products for Residential Audio Video Systems
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  Company Policies

 

     Product Use

While our products have been designed and manufactured with a great commitment to quality and reliability, the use and installation of our products are solely at the discretion of the purchaser/installer. Our products are intended to circulate air around components and systems but in no way are intended to allow for any deviation from manufacturer recommendations for component spacing and other issues related to clearances and air circulation effecting components. This includes but is not limited to blocking ventilation openings, reducing the shelf  or other component distances, etc.  Cool Components, Inc. is not responsible for products that have been installed improperly and will not be liable for damage that may result to system components in any circumstance. “Improperly” implies any installation that deviates from manufacturer specifications or recommendations or any other situation where our products may inhibit ‘natural’ airflow in the event our units are not functioning for any reason. The installer must ensure that our units are in good working order and it is recommended to regularly check the units to ensure they are functioning properly and are not exhibiting signs of potential failure (excessive noise, etc.).

    Payment Options

Cool Components, Inc. accepts all major credit cards. We also accept company checks but payment must be confirmed prior to shipping. When paying by credit card, the payment is processed when the order is ready for shipping instead of when the order is placed.

    Shipping Information

By default we ship using UPS Ground service unless otherwise instructed. We can also ship with other carriers and Next Day, Two Day, or Three Day service is available for an additional charge.

    Warranty & Return Policy

Please reference the Warranty & Return page for information pertaining to the warranty period, coverage, and return of defective products.  In general though, our products are guaranteed to operate as specified for a period of three (3) years.  While we are liberal with our coverage of the products, we cannot guarantee or support issues that may occur due to installations which may have led to the failure of the units or that would affect the performance of the units.  It is also the installers responsibility to ensure the proper products are used for the application and all wiring and other factors related to the installation follow any and all code or other regulatory obligations.

    Privacy Statement

Cool Components, Inc. will NEVER provide information of any kind to any other company and/or individual for any purpose!  We value the information we gather and regard it as completely confidential!
 
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