Cool Components, Inc. (the “Company”) warrants the products manufactured
by the company and sold by Authorized Resellers with a lifetime warranty on
housings and enclosures, a three (3) year warranty on fans, and a one (1) year
warranty on electronics. If the product fails for any reason, please review the support pages to ensure that there is not an issue that may be remedied without the need to return the unit. If the problem persists and needs to be returned, please contact us using the form below. All defective products will be repaired or replaced with an equivalent product, at our discretion. All returns for refund must be claimed at the place of purchase as prices may differ.
While the products are guaranteed against defects and failures, we cannot guarantee or support issues that may occur due to installations which may have led to the failure of the units or that would affect the performance of the units.
It is also important to note that only our products are covered under this, or any other expressed or implied warranty offered by Cool Components, Inc. Any damage that may occur to other equipment, cabinets, enclosures, or structures are not covered by Cool Components, Inc. Our products are solely intended to facilitate airflow around components and systems and are not intended to be used in lieu of, or inconsistent with, manufacturer recommendations for proper clearances and ventilation requirements.
Click HERE to download a copy of the Cool Components Inc. product warranty (pdf reader required).
Please Complete & Submit this Form for
All Returns or Warranty Related Issues
Before submitting this form, please first check that the power supply is turned up to at least 7 volts and that polarity is correct. If polarity is reversed, fans will not function and in some cases, may have been damaged.
For most of our products, replacement fans can be provided and this does not require sending anything back to us. Simply swap out the fan, which is quick and easy, and you are all set. For all other units, the unit must be returned for service or replacement.