Cool Components, Inc. Cooling & Ventilation Products for Residential Audio Video Systems
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  » Passive Cooling (Grills)
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  » Replacement Parts

 
  Warranty & Return Form
 
Cool Components, Inc. (the “Company”) warrants the products manufactured by the company and sold by Authorized Resellers with a lifetime warranty on housings and enclosures, a three (3) year warranty on fans, and a one (1) year warranty on electronics. If the product fails for any reason, please review the support pages to ensure that there is not an issue that may be remedied without the need to return the unit. If the problem persists and needs to be returned, please contact us using the form below. All defective products will be repaired or replaced with an equivalent product, at our discretion. All returns for refund must be claimed at the place of purchase as prices may differ.

While the products are guaranteed against defects and failures, we cannot guarantee or support issues that may occur due to installations which may have led to the failure of the units or that would affect the performance of the units.

It is also important to note that only our products are covered under this, or any other expressed or implied warranty offered by Cool Components, Inc. Any damage that may occur to other equipment, cabinets, enclosures, or structures are not covered by Cool Components, Inc. Our products are solely intended to facilitate airflow around components and systems and are not intended to be used in lieu of, or inconsistent with, manufacturer recommendations for proper clearances and ventilation requirements.

Click HERE to download a copy of the Cool Components Inc. product warranty (pdf reader required).

Please Complete & Submit this Form for
All Returns or Warranty Related Issues
 

Before submitting this form, please first check that the power supply is turned up to at least 7 volts and that polarity is correct. If polarity is reversed, fans will not function and in some cases, may have been damaged.

For most of our products, replacement fans can be provided and this does not require sending anything back to us. Simply swap out the fan, which is quick and easy, and you are all set. For all other units, the unit must be returned for service or replacement.

   Account Information

   Please Complete Information as Accurately as Possible

*Account Name:
Name of business or individual as invoiced.
Contact Name:
*E-mail:
Phone:
Customer Type:

   Product & Order Information


Please Complete Information as Accurately as Possible

Please Note:  Single Fan Unit is not the same as Cabinet Vent....

*Product:
Where Purchased:
Name of website, dealer, distributor, online retailer or other place of purchase.
Website Order No.
Invoice No.
Please e-mail proof of purchase to rainfo@coolcomponents.com or 
fax to 813-600-2935 to avoid delays in processing your request.

   Warranty Issue & Resolution Information

Please Complete Information as Accurately as Possible

*Desired Outcome:
*Describe Issue:

Please ensure the above information is complete and accurate,
this will save time and ensure a quick response!


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